If you have discovered a problem with your board, this troubleshooting guide will help direct you to the correct help article.
| Area | Issue | Problem | Solution |
|---|---|---|---|
| Pump | My pump is not working |
The gauge does not work |
My Pump Pressure Gauge is not Working - What do I do? |
| Pump | Hose slips off of valve | More force is needed to attach the hose |
Why Does My Pump Hose Keep Slipping Off and Not Attaching? |
| Valve | Air is escaping from the string on the valve cap | Your valve has become loose | How to Tighten a Valve to Stop Leaks |
| Valve | Air is escaping from around the outside edge of the valve | Your valve has become loose | How to Tighten a Valve to Stop Leaks |
| Board | I have a pinhole puncture | The board has been pierced by a sharp object | How to Patch a Puncture |
| Paddle | The paddle does not lock and slides up and down | You have not tightened the paddle clamp | The clamp lifts up and turns like a spanner to tighten or loosen the grip. How Do I Extend the Paddle? |
How do I inflate my board?
Modified on: Tue, 18 Jan, 2022 at 12:13 PM
Using a manual pump supplied with your board is easy and straightforward, and a great pre-paddle warm up!
Inflating a Paddleboard
- Make sure the valve is in the UP position (press down the centre pin of the valve and turn 90 degrees either direction to achieve this)
- On the end of the hose, there is a washer. Make sure the washer is positioned with the groove facing the board (groove side outwards)
- Attach to the board using the bayonet fitting, push down and turn clockwise to lock into position Inflate using the pump (following instructions in the how to use your pump article)
- Its a workout to get to the right PSI, so don't be fooled when your board looks inflated already, there is still a long way to go!
- The gauge starts to read and move around 7 psi (about 10 minutes of pumping), pump to 15-17 psi; the last few psi are vital to the behaviour of your board.
- Remove the hose, push down and simply turn anti clockwise, a small amount of air will escape and the valve pops into position!
- Replace the valve cap on the board. You are ready to use your SUP!
How long does it take to inflate a board?
Modified on: Tue, 18 Jan, 2022 at 12:09 PM
Your board can take up to 10-15 minutes of continuous pumping to fully inflate.
This will vary depending on how quickly you pump.
It is a good idea to begin pumping with the pump in dual action mode and once the strokes get harder, remember to switch to single action. We recommend pumping the board in 4 sets of 3-minute pumping, to allow yourself some rest.
An electric pump will certainly take the physical element out of pumping up your board, but it's important to note that it will not necessarily make it much faster.
See also:
My pump pressure gauge is not working - what do I do?
What is the recommended PSI?
Modified on: Tue, 18 Jan, 2022 at 12:16 PM
All of our Paddleboards have a recommended pressure of between 15 and 17 PSI
All Kayaks have a recommended pressure of 1.5 PSI*
*not currently available outside of the UK
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